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 TEL: 042-7575858
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FAQs

 
 
  FAQ Search:       
 
Question: What is a domain name?
Answer :  Your Domain Name is your identity on the Internet. It is like having your own phone number. Essentially, Domain Names serve as routing addresses on the Internet. Each Domain Name corresponds to its IP address - for example, the Domain Name associated with 216.127.70.122 is futuresouls.com
 
Question: What is allowed in a Domain Name?
Answer :  The only characters allowed in a Domain Name are the 26 letters of the English alphabet, numbers 0-9, and hyphens (-). A domain cannot begin or end with a hyphen, but it may contain one or more hyphens. You may use up to 63 characters plus the gTLD (generic Top Level Domain: .com, .net, and .org) as part of the Domain Name. Each ccTLD (country code TLD) Registry has its own restrictions on the length and format. Domain Names are not case sensitive and are usually displayed in all lowercase. You may, however, use capital letters to emphasis words in your Domain Name, like: DavysKitchen.com
 
Question: Who owns my domain name?
Answer :  The Registrant or person or organization listed in "WHOIS" owns the Domain Name for the time their registration fees are paid. WHOIS is the name of the database required of all Registrars that contains information about the Domain Name, nameservers, and registration and sometimes the expiration dates.
 
Question: Where will my Domain Name reside?
Answer :  Web Souls provides name servers upon registration of new domain names. A Domain Name server is a machine connected to the Internet that identifies unique Domain Names (Web addresses) or Internet sites. Domain Name registration requires both a primary and a secondary nameserver. Each consists of a host name and a unique IP address. These house the Domain Name System information about the Domain Names hosted by the nameservers. These nameservers must be registered with the Domain Name Registry. Once you have registered your Domain Name with Web Souls, you can change the name servers for your Domain Name from your control panel. You will always need two separate name servers. This change can be made as soon as the registration is confirmed.
 
Question: I don't have a "company" name. What do I use for "organization name"?
Answer :  In the organization name field, please use your own name. It is not acceptable to leave the field blank or enter the words none, personal, home, or N/A.
 
Question: My FTP connection disconnected
Answer :  The server will automatically disconnect you if your FTP session remains inactive for a period of time (usually 3-5 minutes).
 
Question: My FTP connection timed out
Answer :  If your FTP connection timed out without connecting, check your FTP settings to make sure you have specified the correct host or IP address.
 
Question: How do I place an order?
Answer :  You place an order by going through our automatic online sign up process. At the end of the process you will receive a confirmation of your domain name, and the IP (supplied by us). As soon as the confirmation is done, you will have the option to log into your server.
 
Question: Will WebSouls move my domain to my new server for me?
Answer :  You will be responsible for uploading your site to your server. You must have a registered domain before you can sign up for a server. As part of the ordering process you may also transfer your existing domain or register a new domain.
 
Question: What are the common software applications available with your Websouls servers? What are they for?
Answer :  The Websouls server has Apache, Tomcat,Sendmail, Bind, and Perl pre-installed. Following are brief explanations of each.

Apache is the web serving software of Linux
Tomcat is the web server for running JSP pages.
Sendmail is the server's mail software. With Sendmail you can set up mail accounts, forwarding of mail, and can add as many accounts as you like.
Bind is the server's DNS software.
Perl is a standard scripting language that allows you to program cgi's and system administration scripts.
 
Question: What other software will Websouls install on my server?
Answer :  We will install Frontpage98/2000 Extensions and PHP4.
 
Question: What security measures are taken at WebSouls?
Answer :  WebSouls takes security very seriously. Every precaution is taken to ensure that absolutely no one has access to your server other than our technical staff. We do not monitor content and do not release customer profiles or disseminate customer information.
 
Question: What Mail Service is installed on ASP server.
Answer :  Aspmail service is installed on our ASP server.

The Sample Code of this service is given below :


Set Mail = Server.CreateObject("Persits.MailSender")
Mail.Host = "smtp.smtp-server.com" ' Specify a valid SMTP server
Mail.From = "sales@veryhotcakes.com" ' Specify sender's address
Mail.FromName = "VeryHotCakes Sales" ' Specify sender's name

Mail.AddAddress "andy@andrewscompany.net", "Andrew Johnson, Jr."
Mail.AddAddress "paul@paulscompany.com" ' Name is optional
Mail.AddReplyTo "info@veryhotcakes.com"
Mail.AddAttachment "c:\images\cakes.gif"

Mail.Subject = "Thanks for ordering our hot cakes!"
Mail.Body = "Dear Sir:" & Chr(13) & Chr(10) & _
"Thank you for your business."

On Error Resume Next
Mail.Send
If Err <> 0 Then
Response.Write "Error encountered: " & Err.Description
End If

 
Question: Where database files are uploaded?
Answer :  Database files are uploaded in "db" folder.
 
Question: How can data be uploaded on site ?
Answer :  For data uploading diffeeret uploading softwares are available but a more easy and flexible software is Cute FTP, You can use this software to upload your site data.
 
Question: How can I create email account on MailEnable (ASP Based)?
Answer :  You can create email account on MailEnable by adopting the following procedure.
  • Open URL http://mail.domainname/meadmin
  • Login here with ADMIN login and password. (Provided by Websouls or created by yourself with ADMIN rights)
  • Open the 'Mailboxes' link and click on 'Add New' button and create an email account
 
Question: How can I create email account on CPanel (Linux Based) ?
Answer :  You can create Email Account on Cpanle by adopting the following procedure.
  • go to URL = http://www.domainname.domainextention/cpanel/
  • Go to 'Mail Menue'.
  • Click on 'Add / Remove Accounts'
  • Click on '[Add Account]' link which is at the end of this page.
  • Add the information in desired fields and press 'Create' button.
 
Question: Where I should place my JSP,servelts,beans and java class files ?
Answer :  You should place your JSP files in public_html/web_inf/JSP folder and place servlets,BEANS and java class files in public_html/web_inf/class folder.
 
Question: My JSP page is not opening?
Answer :  By default, JSP extension is not enabled.So please first file ticket from your web site,s control panel.Then it will be enabled.
 
Question: FOR ASP ONLY I have created an FTP user and was able to login but user can't see the home directory in FTP window. Also the user could not transfer files over. What may be the reason?
Answer :  CAUSE:

New FTP users can not FTP to the Website unless they provide the website name as Remote Initial Directory in their FTP client.

SOLUTION:

There are three solutions for this problem:

1. Set "Domain.com" as Remote Initial Directory in the FTP client. Refer to FTP client's help manual for instructions on how to do this.

2. If you are unable to find how to set Remote Initial Directory then simply FTP using the assigned login and password and when you are connected execute change directory command "cd domain.com".

3. If both of the above solutions are not desirable then create a virtual directory in your FTP site and map it on the website's physical path. The virtual directory name shall be same as of FTP login name. Now when user will FTP, he will land to his home directory directly.
 
Question: FOR ASP ONLY
Is there a way for a webadmin to create a sub directory under his domain, and then create an FTP user which can only access that sub directory.
Answer :  In this article , we suppose that user ABC is to be given FTP access for the folder http://Pizza.com/ABCAccess. Creating an FTP account having access to a special folder involves three steps.

Step 1: Make sure Everyone full rights are removed from the root of every drive on the server. This is the basics of web server security.

Step 2: Create a new FTP user 'ABC'.

To create FTP user, follow these steps:

Login as webadmin, click User Manager, click Add User, fill the form and only enable website you wish to have user access to. Do not enable any of the other sub folders of the website.


Step 3: Give access to FTP user 'ABC' on ABCAccess folder.

To give access to FTP user, follow these steps:

Click Folder Security, click Security Setup.

Select domain 'Pizza.com' from Folder box and click Select Folder button. Browse until you get the folder 'ABCAccess'.

Select 'ABCAccess' folder and click on Permissions button. Select the user 'ABC' created in step 2 from Users box, select 'Full Control' from Permissions box and 'Both (files, folders)' from Inheritance box. Click Add/Change button.


The above three steps will create an FTP user 'ABC' and this user will be given FTP access on a special folder 'ABCAccess' under the domain 'Pizza.com'.

Note: When the user ABC does FTP to the domain 'Pizza.com', he must provide 'Pizza.com/www/ACBAccess' as 'Initial Remote Directory' in the FTP client, otherwise the FTP will fail.

 
Question: JDBC How do i connect to mysql using JDBC and which driver u r using?
Answer :  When u create a mysql database there the code is given for jdbc connectivity or Click Here for the instructions on using this driver.
 
Question: Why my CGI-BIN or Perl Script doesn,t run ?
Answer :  Visit the following link to view the solution : http://httpd.apache.org/docs/misc/FAQ-F.html#premature-script-headers
 
Question: FOR LINUX ONLY
How can i see hit counter on my site?
Answer :  

For creating Hit Counter on your site adopt the following procedure.

  • Go to URL = http://www.domainname.domainextention/cpanel/
  • Go to 'Tool Menu'
  • Click on 'CGI Center'
  • Here is a link 'Make HTML on the page display after clicking on 'CGI Center'. Click on 'Make HTML' link. It will generate a code at the end of page. Copy this code and paste in a .html (e.g counter.html) file and upload this file. Now when you run this file you can see hit counter on your site.
 
Question: How can I check, compose email, etc. on MailEnable (ASP Based)?
Answer :  You can check, compose email etc. on MailEnable by adopting the following procedure.
  • Open URL http://mail.domainname
  • Login here with Email Account.
    Enter
    Login = Email Address (complete email address with domain name) Password = Email Password
    Fields.
  • After login, there are different links and buttons ( e.g. Check Mail, Compse Mail, Option, Delete etc.).
    Clik on the required Button or link to fulfill your work.
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